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Reserve/Purchase Tickets
How to Reserve/Purchase
1.Reserving tickets online
Submit ticket reservations through JR-WEST ONLINE TRAIN RESERVATION, JR-West’s online reservation service, beginning at 10 a.m. on the day 1 month prior to the ride date and up to 30 minutes before departure.
*Tickets can only be reserved during operating hours (5:30 a.m. – 11:30 p.m. JST).
Payment is accepted by credit card only. (Paying at the station is not possible for online reservations.)

2.Receiving tickets and boarding the train
Use a Midori-no-Kenbaiki ticket machine or a Midori-no-Madoguchi counter at a major JR West train station to receive your tickets.

Items/information required for receiving tickets
 Credit card used for payment (processing)
 Reservation number, Authentication number
*
Tickets can only be received at JR West ticketing locations. Tickets cannot be received at JR Central, JR East, JR Shikoku, or JR Kyushu locations. Tickets cannot be received at a travel agency or at a Torokko station.
Notes on Reserving/Purchasing Tickets
Use a Midori-no-Kenbaiki ticket machine or a Midori-no-Madoguchi counter at a major JR West train station to receive your tickets before boarding. (Boarding the train will not be possible just by showing the email with the reservation information.)
(1)
Specification of the car and seat number (such as “Car No. 3, Seat No. 7A-D”) is not possible when reserving/purchasing tickets online. To specify the car and seat number, tickets must be purchased from a Midori-no-Madoguchi counter at major JR West stations or at a Japanese travel agency offering JR tickets.
(2)
When purchasing tickets at the same time as submitting a reservation, any subsequent cancelled tickets (including reducing the number of passengers) will incur a refund handling fee.
(3)
Please note that Sagano Romantic Train will not be in operation on the following dates.
December 30 – end of February, and Wednesdays (excluding holidays and during peak times). No trains : Check the operation calendar on Sagano Romantic Train website for more information.
(4)
All seating on the Sagano Torokko Train is reserved seating.
(5)
Fares are all the same (¥620 for adults, ¥310 for children; including fees) regardless of the travel section.
[Category]
Adults: 12 years old or older
Children: 6-11 years old
Toddlers: 1-5 years old
Babies: Under 1 year old
*
No fare is required for a toddler traveling with an adult or a child . However, babies and toddlers requiring their own seat will need a Child ticket.
(6)
Up to 6 tickets in total (for both adults and children) can be reserved/purchased at one time.
(7)
Group discounts for 15 or more tickets cannot be reserved/purchased online.
(8)
Reserving/purchasing tickets in advance for “The Rich” car (Car No. 5) is not possible. However, tickets purchased in advance for any other car can be exchanged for a “The Rich” car ticket on the boarding date at any Torokko station. (However, please note that we may not be able to exchange your ticket due to the demand for that day.)
(9)
Changes to the train or boarding date are permitted free of charge once before the specified train’s departure time.
(10)
A ¥220 handling fee will be deducted for all ticket refunds.
Changes/Refunds
To change or refund a ticket after submitting a reservation, click “Reservation Lookup/Changes/Refunds” on the JR-WEST ONLINE TRAIN RESERVATION main screen of the JR West website.
About JR-WEST ONLINE TRAIN RESERVATION
Click here for any questions about using the JR-WEST ONLINE TRAIN RESERVATION system.
(Operations suspended for winter between December 30 and the end of February)