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Please read this section before contacting Sagano Romantic Train with questions.
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Advance sale tickets can be purchased at Midori-no-Madoguchi windows at JR West stations or at major domestic travel companies. Tickets go on sale at 10 a.m. on the day one month prior to the ride date.
Online Ticket Reservations/Purchasing
Submit reservations or purchase tickets through JR-WEST ONLINE TRAIN RESERVATION, JR-West’s online reservation service, beginning at 10 a.m. on the day 1 month prior to the ride date and up to 30 minutes before departure.
Day-of tickets can be purchased at the ticket offices at any Sagano Romantic Train station. "The Rich" (open-air) car tickets are only available as day-of tickets.
*For more information, please see the Ticketing page.
Just as with JR seat tickets, basic fare tickets for individual customers are available from Midori-no-Madoguchi counters at major JR West stations and Japanese travel agencies offering JR tickets, beginning at 10 a.m. on the day 1 month prior (same date of previous month) to the ride date. Reservations will also be accepted through JR-WEST ONLINE TRAIN RESERVATION, JR-West’s online reservation service, beginning at 10 a.m. on the day 1 month prior to the ride date.
For dates with no corresponding date in the previous month, tickets will be available as follows.
|Desired boarding date||March
|May 31||July 31||October 31|
|Ticket availability date||March 1||May 1||July 1||October 1|
Day-of tickets are available at the following ticket offices beginning at the listed time.
Saga Torokko Station 8:35 a.m.
Arashiyama Torokko Station approx. 8:40 a.m.
Kameoka Torokko Station approx. 8:50 a.m.
The day's tickets are sold on a first-come, first-served basis, and ticket sales might begin a little earlier than normal if customers are lined up. Please understand that depending on the day's availability, we may not be able to meet all customer requests.
Saga torokko station 8:35 - final train
Arashiyama torokko station approx. 8:40 - final train
Kameoka torokko station approx. 8:50 - final train
(Ticket offices might open a little earlier than normal if customers are lined up.)
If you have a ticket and your train has not yet departed, you may exchange a ticket at a Torokko station ticket office free of charge if there are seats available. As "The Rich" car seats are very popular, we ask that you ride in "The Rich" car only one way on your round-trip journey.
Reserving and purchasing tickets became possible on May 21, 2019, through JR-WEST ONLINE TRAIN RESERVATION, JR-West’s new online reservation service, beginning at 10 a.m. on the day 1 month prior to the ride date and up to 30 minutes before departure.
Click here to reserve or purchase tickets.
Specification of the car and seat number (such as “Car No. 3, Seat No. 7A-D”) is not possible when reserving/purchasing tickets online.
When reserving/purchasing individual tickets, the seat position selection screen will offer a choice of “Window” or “Aisle” only. (Specification of the car is not possible.)
When reserving/purchasing tickets for two or more passengers, the seat position selection screen will offer a choice of “Grouped seating” or “Separate seating acceptable” only. (Specification of the car is not possible.)
Seats are organized into 4-person box sets (A, B, C, and D). Seats A and D are window seats.
For trains bound for Kameoka (“Downward” trains), seats C and D face the direction of travel. For trains bound for Saga (“Upward" trains), seats A and B face the direction of travel.
To specify the car and seat number (such as “Car No. 3, Seat No. 7A-D”), tickets must be purchased from a Midori-no-Madoguchi counter at major JR West stations or at a Japanese travel agency offering JR tickets. (Please note that tickets for some cars cannot be purchased in advance.)
Inquiries can be made at 075-861-7444, but only Japanese automated assistance is available. For inquiries in English, please use the contact form here to ask a question via e-mail.
Since information is not updated in real time, please understand that sometimes the tickets you wish to purchase may be sold out or otherwise unavailable.
Seats are limited based on availability.
We do not distribute numbered tickets. Tickets will be sold to customers in line, in order. If a large number of customers are in line, it is possible that not all requests will be met.
No fare is required for a toddler traveling with an adult (12 years old or older) or a child (6 to 11 years old). Child fares are required for the second and subsequent toddlers traveling with a single adult or child. However, babies (under 1 year old) and toddlers requiring their own seat will need a Child ticket.
Please click here for more information.
If the train that your ticket is valid for has not yet departed, you can refund or exchange your ticket one time at the location it was purchased or at any Torokko station with the exception of Hozukyo Station. For returns, a service fee of ¥220 per ticket will be charged. Please click here for more information.
Sagano Romantic Train tickets may be purchased with cash or with transportation IC cards (ICOCA, Suica, etc.). PiTaPa cards are not valid, however. Credit cards, debit cards, JR Passes, Seishun 18 tickets and other such passes are also not accepted.
All Sagano Romantic Train tickets are reserved seating. After all reserved seats are sold, standing tickets will be made available (a limited number of tickets per car). After standing tickets are sold, the train will be listed as sold out.
The Sagano Romantic Train is comprised of five cars. One of those (No. 5) is called "The Rich". It is an open-air car with no windowpane, allowing passengers to take in more of the surrounding nature.
Small dogs, cats, and other such pets may board under the following conditions:
The pet fits comfortably and completely inside a carrier that is no more than 70cm long and whose length, width, and height total no more than 90cm; and that weighs no more than 10kg when the pet is inside. The pet's entire body, including its head/face, must not protrude from the carrier.
* A separate ¥260 fee for small baggage will be added.
* Carts designed for pets are not allowed on board as they will exceed the above dimensions.
Strollers can be brought on the train if they are folded first.
No bicycles - including disassembled bicycles in specialized bags and folding bicycles placed in bags - are allowed on board.
It takes approximately 20 minutes, and may vary slightly depending on crowds.
Cherry blossoms are best viewed from late March to early April, and fall leaves from mid-November to early December. These dates may vary depending on the weather.
It takes about 15 minutes to walk from Saga torokko station to the bamboo forest. If you continue to Arashiyama torokko station, it takes approximately 20 minutes.
(* This may vary depending on crowds.)
Arashiyama Torokko Station is the closest station to the bamboo forest.
Leave the station and head left to reach the path to the forest.
Though there is no discount, you can visit the Hozugawa River Boat Ride corner inside Saga Torokko Station to make same-day boat reservations. You can also book a bus, taxi, or Kyobasha carriage to take you to the boarding site. Fares and other information are available from the Hozugawa Yusen Sightseeing Boat Association.
The path from Arashiyama - Rokuchotoge - Ochiai - Kiyotaki - Takao is recognized as part of the Kyoto Trail and a Tokaido Nature Trail.
At Saga and Kameoka Torokko Stations, you can leave one piece of luggage for ¥300 at the Railwayman Bicycle Rental shops (open until 5 p.m.). For details, please see Railwayman Bicycle Rental.
A nursing room is located inside the 19th Century Hall at Saga Torokko Station. Diaper-changing sheets are available in the men's and women's toilets at Saga Torokko Station, and in the accessible toilets at Arashiyama and Kameoka Torokko Stations.
You can buy original Sagano Romantic Train goods at Saga Torokko Station and Arashiyama Torokko Station. Please click here for details.
Yes, all can be rented one-way.
No, no additional fee is required.
9:30 - 16:00. However, bicycles are only rented out until 15:00.
Please return bicycles by 16:00.
No, bicycles may not be left there.
If traveling directly from one to the other without any stops in between, it is approximately 3km, or about 20 minutes by bicycle.
The excursion should take 1-2 hours.
Model course maps are available.
Bicycles may only be left at the Kameoka Station Bicycle Parking Lot facing the South Exit rotary at JR Kameoka Station.
Upon bike rental, we will provide you with a "One-Way Rental" file with information.
It includes various neighborhood maps and clearly depicts buildings, entrances, and other helpful information.
Hours: 9:00-17:30 (last entry at 17:00)
* However, when the train is operating an extended schedule, hours are 9:00-18:00 (last entry at 17:30). Click here for more information.
Entrance fees at Diorama Kyoto Japan are as follows:
Adult: ¥500; Child: ¥300
Visitors with a Sagano Romantic Train ticket can receive a ¥100 discount.
For details, please see Diorama Kyoto Japan.
The following discounts are available:
Sagano Romantic Train Ticket Discount
(* Visitors with a Sagano Romantic Train ticket can receive a ¥100 discount.)
Kyoto Railway Museum Ticket Discount
For details, please see Diorama Kyoto Japan.
The astronomy show starts every 30 minutes during operating hours.
The Kyoto cityscape is draped in twilight, and the lights of the town and trains begin to shine. "The starry sky, shining constellations, and the first light of dawn" are accompanied by narration.
For details, please see Diorama Kyoto Japan.
The model train (HO-scale) can be operated from a control stand like the ones used on real railroads. For details, please see Diorama Kyoto Japan.